Customer Testimonials
Eddie is always exceptional. He goes over and beyond in solving the problem and in dealing with the warranty.
The service guy was 100 percent The best person I have delt with at this dealership in a couple years made the service very much appreciated
I had a great service coming in and getting my oil change. It was timely and the staff was friendly.
Easy to schedule appointments. Eddie always takes good care of me. Everyone is friendly and works to make the experience grand.
Called for an oil change appointment. No reservations taken. Drove in on a Friday afternoon. In and out super quick.
Service is always efficient and fast. Brett might be the best service advisor I've ever dealt with.
Advisor was friendly, knowledgeable and even helped get a recall taken care of during my oil change visit so I didn’t have to come back!
Great service and friendly staff. Nice waiting room too. Will come back again. Work done in timely matter.
The service provided was fast and friendly as always. I will definitely come back again.
Eddie and the team were quick to helping me find the issue with my Jeep. I was able to get it fixed the same day and Eddie ensured I was well taken care of. Most places you have to call to get an update at the end of the day and Eddie called me as soon as it was done that day. He even helped me with a loaner for the day so I can get to work.
He's a tremendous employee. I bought a truck from him about 5 months ago, and during a road trip, I had a problem with the key to start my truck. I called him, and he was there the whole time until I could solve it. After everything happened, he called me the next day to find out if I had arrived safely at my destination. What I mean by this is that he's not only concerned about the moment of purchase of the car, but he also takes care of his customers no matter when and provides the best ... Read More DealerRater - Apr 1, 2025
I keep coming here for service on my 2017 Ram 3500 because of Bill Zeman who has consistently provided excellent care for my vehicle.
Nice employees and fast service was in and out in an hour which I appreciate while having my kids with me while begging my truck service .
The dealership rating is 4 stars; Service Advisor, Sam Battaglia, gets 5 stars. All my concerns regarding several thousand dollars of maintenance, repairs, and the service my vehicle received were addressed and satisfied by Sam with courtesy, professionalism, and in a timely fashion.
Great customer service. I was able to get my car in and get all of the repairs completed in the same day. Chris kept me informed all throughout the day.
Service team member Sarah was very helpful. She is great to work with and does a great job communicating what needs to be done with my jeep
I got lucky and didn’t have to wait. My service Tech was awesome and very helpful. I've taken my truck to them since I bought it (21 yrs ago) and it still runs Great!
I had to wait a couple of months for a part to come in - holdover from COVID supply chain issues - but when it finally arrived they made sure to hold it for me (needless to say the part was in very high demand) and got my car in and repaired right away. Eddie was a great service rep - he kept me apprised of the part availability situation the entire time. Car is now back up and running like new!
Craig Smith and the rest of the staff did a good job so far of diagnosing my truck's problem with the A/C-Heater system. Better to find out now, instead of when the temps are past 110 degrees. I appreciate the thoroughness. Also really appreciate getting a Lyft since I am the "only driver" in the family these days.
My husband and I are buyers from CA. We purchased a 2024 RAM 3500 from Matthew Badorek. There was a misunderstanding regarding who was going to pay for shipping. To rectify the situation, we agreed to split the cost. Their contact company quoted them $1200 for shipping, my contact company quoted us $700. We agreed to use my contact. We agreed that we will pay for shipping, and he will send us a $350 check. It has been more than 3 weeks since our agreement. I have texted, called, and left messages multiple times, and only received one correspondence more than a week ago. I have ... Read More DealerRater - Feb 11, 2025
Tempe Chrysler jeep Dodge did a great job working on our Dodge Challenger. We had some suspension issues and they took care of it.
Chris Sherwood and team did the usual great job on my jeep. Should not be a limit on words. W w w w w w w
Awesome staff! Very friendly, courteous and professional. Work was well done and timely. Thank you!
Flash helped me to purchase a vehicle. He was very knowledgeable and helpful during the process.
I appreciate how quickly the dealership was able to get an appointment for me. The staff was very professional and helpful. Eddie, my service advisor was very knowledgeable and communicated with me throughout the process. I was very satisfied with the work done on my vehicle.
Best JEEP dealer in AZ, have serviced 4 different JEEPs here in over 17 years!!!
Very friendly staff, the work was done when promised. The dealership is clean, but the chairs could be a little more comfortable
My Ram was due for routine maintenance, but I went in with a list of areas that needed attention. My advisor listened to my concerns and suggested a couple extra items. I knew this visit would take a couple of days to complete. One of my concerns was suspension noise under the hood. The truck had only 16K miles and sounded like my 1984 F150. When I purchased the truck, I had a leveling kit installed at a competing dealership. I was told by my advisor that the bolts had not been torqued to specs when the level kit was installed. ... Read More DealerRater - Jan 23, 2025
was treated with respect and courtesy and the service was quickly and outstanding I enjoyed my service
The lady who helped me out “Leah” I believe, was very kind and helpful. Service was quick. Will continue to bring my vehicle here.
Eddie in service always does a great job and is very personable. Thanks as always
Great — friendly, fast, careful and professional from start to finish!😀. Extra credit goes to Earnest
I had the pleasure of working with Ruth in the service department and she was amazing! She gave top level customer service!
Great customer service from Ernie and the tech who worked on my 2017 Dodge Ecodiesel
Everything went really smooth and everybody I talked with was really friendly. Turned out to be a simple fix and I was on my way before I could call for a ride.
Outstanding and careful care to Charger Scat Back WB Swinger. I would highly recommend for service.
I took my Jeep in for unscheduled servicing and was very pleased with my service experience.
Tempe Chrysler Jeep Dodge RAM has extraordinary employees Sam Battaglia and Cam Jackson and is the best JEEP dealer in AZ as far as I'm concerned. I have had 3 Wranglers and 3 Grand Cherokees in my life and with proper maintenance, proper upkeep and a little luck I have only had 3 items that ever had to be repaired under warranty.
If it wasn't for Sam, Cam and the rest of the staff the dealership wouldn't be as good as it is. Integrity and honesty from a dealership is what matters most to me, as well as fair prices. ... Read More DealerRater - Dec 21, 2024
Efficiency Leah did an awesome job and very friendly and and and and and anf
In general, our experience was during a busy time. They were more interested in making the sale than listening to our concerns. The service manager thinks the customer is ignorant about the vehicle's performance. For them, it is all about the sale, not the customer.
Great service every time I bring one of my vehicles into ram service department for service.
Excellent customer service, knowledgeable staff, wide selection of vehicles, and a smooth buying process. Highly recommend!
The team took care of us for a warranty battery replacement and did great on short notice.
Chris Sherwood is awesome and the customer service, communication and quality are great. Thanks much!
Great customer service and they made sure that I had everything I needed for my car
The customer service level was exceptional. I was assigned a new advisor. Chris was very helpful and was able to get take care of my issues and concerns. Very positive experience.
All employee's were very Helpful. Sarah was very receptive for anything I might want or need while waiting.
Oil change and tire rotation done within 45 min. Would highly recommend this service dept.
Thanks for getting my vehicle seen right away Sam and getting me an uber. I appreciate your hep
Every time I took my car in Chris Sherwood always sees that it is taken care of in a timely manner. He is excellent and so is the service I receive. Margaret Watras
Service department always professional and efficient with work and service recommendations. My service advisor was friendly and thorough.
Used the Express Lane Service for an Oil change and Tire Rotation. Great service and minimal wait time. I will definitely be back!
I had an excellent experience with Lamar D. He was genuinely eager to help. I was impressed by his commitment to making this a smooth car buying experience.
Although I did not buy a car, Lamar was the best of help to me and my family. THANK YOU TEMPE DODGE!
Sam our advisor was fast, courteous, professional, and kept us informed the entire process. Car came back cleaner than went in
Excellent customer service from the service agent Leía. She made the experience well worth the wait. Your lucky to have her on your team.
I have been a customer at Tempe CJDR since 1994 and have always received excellent customer service. Recently brought my 23' Ram Limited to the dealership for a recall issue. Eddie James, my service adviser, was very informative about the recall and provided excellent customer service as always. Eddie gave me an approximate time the work would be completed and my truck was delivered back to me well within the time frame given. Keep up the great work.
Service found the issue quickly and solved it by the next day with a walk in
Excellent service! Outstanding customer service in keeping me updated on my vehicle. Patient in answering my questions.
Dealership work with me on getting me picked up and dropping me off. my service writer was accurate.
The service was fast and they took the time to address and additional issue for free. The waiting area was clean and large enough to work in without interfering the other waiting customers.
So I started at another dealership in the area to get new windshield wipers and a new FOB. Went to the place early in the morning hoping to get the car back in a few hours. None of this happened I was told that I needed to follow the process and they could not tell me when I would get my car back or the price for a new FOB or replacement windshield wipers. My "service person" told me he would call me and that they have a process. What a joke. Told him never mind I would ... Read More DealerRater - Oct 7, 2024
Great service. Service advisor kept me informed of vehicle status. Took my vehicle back to service at scheduled time.
Chris was informative, kind, and a pleasure to work with. All the staff was helpful!
My Husband and I came here Three times and spoke with Jason and Mr. Anthony Davis who represents himself as the “Boss”.
We came back the third time thinking everything is to good to be true we were first told we would pay monthly rough estimate less then $500 or $541 we agreed because we wanted a second car with Lower Payments. We gave them our pay stubs, full coverage insurance and put a Deposit down like they asked just to be told “Oh, we couldn’t get the payments down low enough so your new monthly payment is $641” (eye roll dealership ... Read More DealerRater - Oct 4, 2024
Precise inspection, prompt service,excellent communication by staff at the service department. My ram service was for well as always. Service has been great each time. Much appreciated!!
Always great service, Eddie is professional and courteous. Will never take my Jeep elsewhere. Highly recommend.
Sarah was very professional and friendly. She answered all my questions quickly. Would highly recommend to everyone. Great place to buy a vehicle and get parts and service done.
Excellent service by Chris, Service!! (as always really) from greeting to keeping me informed and pick up.
Sara was great customer service and appreciated the lift to black bear diner because of the extended wait period
Great service. Mechanic being honest with me saying I didn't have to get a tune up. My jeep is up to date.
The girl who checked me in was very efficient. I explained that I had an appointment for an oil and filter change with Ruth Frisch and was quickly handed me off to Ruth. Ruth was attentive and thorough. I was in-and-out in about one hour.
Your Service Department made a speedy examination of our car, rapidly performed the requested service, and washed the car before delivering it.
The only drawback was something none of the service employees have control over; the price!
$102+ for an oil and filter change? Recommended charges for other services: $93.92 to replace a "Dodge" wheel ... Read More DealerRater - Sep 15, 2024
Always a great service experience. Service is prompt, thorough and high quality. Service writers are attentive to customer concerns and always thoroughly explain any work that needs to be performed.
Eddie James is the best service advisor I have worked with at any dealership. I know that I can always depend on him and his follow up is great!
Sarah was exceptional and explained everything in great detail, will go back to her again.
Very helpful and worked with my schedule, great follow up and did what they said they would do. Everyone was kind and considerate!
Fast and affordable service, top-tier customer care! I will definitely be bringing my vehicle back here!
Tempe Dodge makes it easy for me to bring my jeep in regularly. The express lane time for oil changes is comparable with lesser facilities that specialize in it
Quick and friendly service. In and out faster than they said it would be. Thank you!
Chris is the best service writer you have. very friendly and helpful. I felt at ease that he would be truthful about my vehicle.
Ruth was outstanding! She kept me informed on everything regarding my repair. Couldn’t have ask for a better experience.
Although I wish it didn't take so long to get a deal, it's a business. From what I've seen, they do have good prices to begin with, the staff was friendly, and my salesman Heath was great! He really seemed to have my best interests in mind, didn't want to waste my time, and was great with communication to answer questions over the phone and in person . I'd highly recommend working with him if you can!
This dealership has always bin so awesome and fantastic service every time I come to it
Tempe Chrysler Jeep Dodge has been our service department for years. They currently are better than ever at delivering top service to us, so I have to assume that stands for most if not all customers. We appreciate their attention to us!
Despite my numerous attempts over this past week, David nor any of his colleagues have attempted to reach out to me. This despite assurances of four employees to the contrary. I submitted a credit application last Wednesday and was advised that someone in finance would reach out. As of today, August 10, 2024, NO ONE has given me so much as a courtesy call to advise the status of my deal. I went so far as to ask for the GM's name. I reached out to her, and received a two sentence response advising she could not help me. Her reply, &... Read More DealerRater - Aug 10, 2024
The service was very prompt and the checkout went smooth. I would recommend the dealer anytime.
Chris Sherwood has been the best service advisor I've worked with in my lifetime. He communicates his suggestions and advice in a very straight forward manner that always makes sense. Hard to "trust" a car dealer; I trust Chris.
Work was completed in the time frame promised, it would have been nice if the battery was charged when I picked up
Chris sherwood and his service team are great at what they do and very helpful. They take care of their people and their vehicles that come in for service's.
From start to finish, Amazing service! Sarah was awesome! Always enjoy my visits when I'm there.
Team is pleasent and helpful and kept me informed during the whole process. Great job!!
Sara was a great help as always. She’s very pleasant and gives great advice.
Friendly, professional, attended to promptly and very clean dealership! Love having my car serviced at this dealership!
My vehicle was brought in after hours on Saturday and Monday morning I was called with a diagnosis and repair cost. Repair was authorized and completed by the end of the day. As I have experienced, the service department addressed my issue, and resolve the problem quickly and effectively. I would highly recommend Tempe Chrysler Jeep Dodge for service.
Sara is awesome she greeted us upon arrival and very quickly checked us in. She kept us informed on the vehicle status throughout the service call. When the vehicle was finished we received a after service update with suggestions for next needed services. This was such a smooth service Thank you Sara
Sara was polite and helpful. She kept me updated on my truck’s status. I also had my tires rotated and when I looked at my tire pressure status on my dash, it said that my tires were inflated with the incorrect pressures. She knew what the issue was and after taking the truck to the repair bay, she and another tech has the issue fixed within 3 minutes.
Ruth with the service department makes sure you are taken care of and keeps you informed through the whole process. Top notch customer service
What an incredible experience! Rob Leyvas and Andre Dudley made our new car buying experience top notch! Customer service was unbelievable! Would recommend this dealership to all my friends and family! I love my new 2024 Jeep!
The old bait and switch scheme. Called to make sure a vehicle was there. Jose assured me twice it was there. Told them exactly what time we would be there. He said car would be ready. get there OH car is getting a scratched fixed. What now you knee we were coming. Then find out car now has a deposit on it. Really in the 1.5 hrs a deposit came in when it's been on your lot for 45 days really.
Eddie took care of my truck and made sure the leak that they found was taken care of while my vehicle is still under warranty.