Customer Testimonials
We've been very satisfied with the the customer service that we've received at Tempe Dodge service department over the past 16 years, thanks to our great advisor, David Stanley. 🙂
Great overall experience. Friendly and professional staff and very timely.
I came in with a dead battery. Robert was quick to help and got my truck in and out very fast. Much better customer service than other dealerships.
I brought my vehicle in for an oil change. I was in and out in less than an hour. My service writer was very friendly and explained everything in the courtesy inspection.
I brought my Jeep Cherokee in for an oil change, and it done in a timely manner.
I took my 2019 wrangler in for service on a steering problem that existed since the vehicle was new. Service advisor Eddie James listened to my description of the problem and said he was sure they could fix it. And indeed they did. The vehicle steers as it should now and I feel much safer in operating it. Great experience overall. James McGrane
The staff was friendly, very knowledgeable and courteous. I don't feel pressured or rushed to make a selection. It was a good experience again.
The service was very good,they changed the battery for a new one and was for the garantia!! change the oil on time air filter!!
There service agent was very customer focused and help me feel comfortable about my service experience. Thank you.
Didn't have service appointment, but Tempe KIA told us to come on over anyway, since we needed help with our vehicle following roadside assistance. Service advisors were prompt and courteous. Facility was a "10." Price for service was very reasonable. Thanks, Tempe KIA !!
Thank you for exceptional service. I recommend you to all I know.
Timely an courteous for me is good customer service. I was not disappointed. Sorry, I remember his service but don't remember his name. I sure its in my service record.
Had a great experience with David as my service consultant. The maintenance team was able to figure out my issue when other non dealer shops could not and the best part is, they were able to do it in less than a day.
Friendly, knowledgeable and helpful. Was greeted outside... vehicle was checked in quickly. Received text message updates and call backs... was done in one day. Excellent.
Tempe Chrysler and Dodge have always been good to me and husband we have bought several cars from there. I will be going back there again.
A part had to be ordered, so repair was not completed.
David Stanley was the service manager repairing my AC for Jeep Grand Cherokee Trailhawk 2018 at Tempe CJDR. The issue was with the Evaporator and was clearly stated and explained. He was very thorough in his explanation and estimated repair time. The repair took over a day and the follow up with repair update and process was very direct and to the point. The pricing was exceptionally fair and given the work to replace the evaporator I'm sure was not easy. He is very passionate about his vehicle repairs and straightforward communication. I would highly recommend David and the outstanding ...
Always responsive to needs / requests
Always have a good experience with my service advisor Sam Battaglia. An excellent employee who cares about his customers.
Friendliness of service; very professional work. No unnecessary up sells or additional charges. Gave us the great suggestion of when to arrive in the morning and we were able to get right in. That is worth its weight in gold!
Whenever I go to the service center it's always a great experience and Craig Smith is my go to guy for all the needs of my vehicle.
David Stanley is wonderful. He always keeps me posted on the work and is conscious about my time knowing I am missing work when sitting at the dealership.
Jairo always takes care of me and my Kia. He is able to get me an appointment that works with my schedule and explains things to me very patiently. I truly appreciate the exceptional customer service from Tempe Kia.
Took care of my issue in quick manner
My service manager understood my needs and made sure that they happened.
I am always happy with the service I receive at Tempe Dodge Dealership. Eddie is the service advisor I always request and he provides superior service. He is always professional, courteous, responsive, and prompt. I am always satisfied with the service received and the repairs that are made. I would definitely recommend this dealership and Eddie in service.
Very professional and friendly. Would highly recommend.
I was early and asked if they could get me in any earlier. Things worked out and I was on my way earlier and happy.
Great! Car was done on time. Staff was excellent from beginning to end!
Really great service. The fastest oil change ever at a dealership
I was planning on waiting for my car but Eddie was able to arrange a ride back to my house. I was home within 30 minutes.
Eddie in the service department was helpful and kept me informed.
The service was excellent, brought my jeep in for battery issue and both batteries were replaced and the defroster cord was replaced and fixed.
Chris is a pleasure to work with. Although I arrived for Express Service about 30 minutes early, I would have a few hour wait. Not a big deal but don’t want to arrive and line up at 5am to truly get in for Express!
Friendly respectful pleasant professional happy caring funny cool knowledgeable quick
Marty in the service area is awesome! Very customer focused.
Absolutely fantastic service. Quick and efficient communication, fair pricing, and they got my vehicle fixed quickly. I originally purchased my Jeep at a different dealership but will never go back, Tempe Jeep has earned my business.
Quickest trip for service. In and out in less than 45 minutes.
Excellent service! I brought my Jeep in for a battery issue and they replaced both batteries. My Jeep was back to me within a few hours.
Great service, friendly staff, quick diagnosis and easy fix!
Chris was very friendly and the turnaround time was better than expected
David Stanley is the best, hands down. Dealership could do more, such as car wash after service, they used to do that? David is the reason I buy my truck there.
David my Service Manager was great he was very knowledgeable and really took care of me!
Great experience!
Great service every time
David is an EXCELLENT service advisor!! Always takes the time to greet you and explain the issues and all available corrections or options. Great job!
I pulled up for my vehicle recall and a service rep came right out to assist me. That is what I call good customer service. Thank you so much.
Great customer service and clean and friendly. Would just suggest a quieter place for those who want to read while waiting for their car without listening to both the TV and the overhead music....
Had a pleasant experience. I was treated with respect and courtesy made aware of the status of my car! And twenty five words are a lot!
I received Fast, friendly, and efficient service on my Jeep. Communications through-out the process was great. I would recommend them for servicing your car.
First time customer. Had a great experience. Everyone was very helpful and friendly. It’s now my new go to for any of my Jeep’s needs!! Thanx
David Stanley, as is his norm, was extremely courteous and provided excellent customer care throughout my recent visit for service on my Jeep. He kept me fully informed on my vehicles maintenance needs, present and future, provided me with an estimated costs of repair and time, answered all my questions, and contacted me when my vehicle was ready. Five Star Service!
Sam was great. Always there for us when needed. He goes over everything thoroughly before and after services which I like to have in detail .And gets us taken care of in timely fashion . Jodi Stiteler
David Stanley is great to work with. I have had my vehicle serviced there since I purchased it in 2006. Never had an issue with something not done right.
My car had to be towed in and we were an hour late. But they got us out in three hours. Hallelujah. Waiting room and amenities were very nice.
Tempe Chrysler Dodge Jeep Ram is the best Dealership that I have dealt with since moving to Arizona in 1978. I have purchased both Dodge and Jeep vehicles from this Dealership. Always fair, courteous, professional AND "It is done right the first time". Whether that be buying a vehicle or having one serviced. Have never been disappointed - always SATISFIED!! Thank you, Sam Thurmond (a satisfied customer)
Dave Stanley 5 star service. Its because of him I drive 100 miles round trip to service my car atTempe Dodge
My service guy , Eddie, is always concerned and takes good care of me. Labor seemed high for the service but Eddies attentiveness makes up for it. Could offer discounts for repeats customers however. That would be nice once in a while.b
Quick friendly service, The service rep Marty was helpful and quickly addressed my questions and provided updates as to the status of my car and told me what needed to be taken care of was provided same day service
Eddie was easy to work with and kept great communication with me throughout the whole process. The part was still under warranty so was replaced at no additional cost.
Brad was exceptional - thank you for the great customer service and communication!
Welcomed quickly and efficiently. Service adviser Sam was friendly, thorough and communicated well. Loved the text notifications. He also went the extra mile in getting me to the Parts Counter for a question I had.
Bill always takes excellent care of me when I go in for service.
Robert keep me up to date on when they would be receiving the backordered parts for my truck. Once they were in he let me know as soon as I get my truck in they will start work on it. They had it completed in the same day. Great job Robert!!!
My car was serviced and was extremely fast. I didnt get far before they called me to pick up my car. Keep it up guys!
World class service from a world class team! Sam Battaglia is a rock star in my humble opinion. My vehicle was clean when returned. Always appreciated.
Eddie James is a great service representative. Excellent listener! I informed him of the problems I've been having with the vechile. He knew exactly what I was talking about. He kept me updated on the progress of my vehicle. Great service dealership!
Headrest deployed unexpectedly which could be very dangerous. They ordered a new one and will install at no charge
Sam was the service guy that helped me. One word to express his service to me I would say: Supercalifragilisticexpialidocious! He was absolutely awesome and amazing
Recall done in 50 min. Had advised would be about 90 min.
Great service, David kept me informed as to status and needs on the car. Had set time appointment and all work was done efficiently. Will be back in for next required servicing.
I was having an oil change and tire rotation done. Staff came out right away and there was on waiting. Once inside, I was helped out by Marty. He kept me informed during the service and let me know the second it was done.
Eddie was quick and easy to work with. Makes sure everything is done and anything that can be done without any hassle or question. Thanks again.
My service advisor, Dave, was phenomenal as always. My Chrysler 200 is an absolute piece of trash and I'll never buy a Chrysler product again due to the never-ending repairs needed on it, but Dave makes things easier and it's always a smooth process.
Great service by everyone. Job well done. Everyone was so friendly and helpful. From dropping off the vehicle and also picking up the vehicle. I highly recommend them.
Great service and close to me as I live in Tempe. David Stanley has been my rep for years and when I tell him about a problem, he always knows what we need to check and/or repair.
Only criticism was that shuttle driver failed to tell me there was no service available after 1:00 pm when he dropped me off @ home that morning.
Had a great experience getting our new car last week! Michael and Vaniessia were extremely helpful, friendly, and patient. Couldn't recommend them enough and am so grateful for their help and making the process of purchasing a car an easy one.
Service was good as always. Only complaint I have is that the seats could be be more comfortable.
The service at this Kia service and dealership is outstanding. I know, because I've been to others. The staff are friendly and efficient (look out for Paula - the best), their time estimates for completion are accurate, and I always feel I can trust them when extra service or parts are recommended. The final car wash after service (complementary) always makes me feel like my car is refreshed and at optimum performance.
Eddie is truly cares about his customers and provides the best service!
friendly fast service used seat covers and floor mats good restrooms and waiting room easy to talk to did the work fast will go back
Good and friendly customer service. Communcation was great. Craig was nice and made sure I knew what was going to be done on my vehicle.
My experience was perfect, quick, efficient, and thorough. Everyone is always so friendly and helpful! Especially the complete thorough service received from Sarah Rope!
I really appreciate Eddie, he has been my advisor for a couple of years now and he know, understands and appreciate his customers. I really enjoy working with him.
David is always very attentive and detailed when explaining what needs to be done and why, and always provides different options. He is always friendly and understanding.
Communication was great they were able to handle my specialty SRT Redeye quickly and Professionally.
Service was CQC — Clean, Quick, and Courteous. I felt taken care of right as I pulled into the service awning. It took an overnight wait but that was only to get my parts from LA. My service rep was with me every step of the way and regularly communicated the process by text. He even coordinated transportation to and from the dealership on pickup and drop off. None of the process ever felt like a chore. The longest wait time was for minutes at worst. Service was so good I’ll be going back any time there’s a problem!
Great customer service. I brought my lunch to eat while waiting, and they were done before I was!
Awesome service! Everyone was very friendly and the work on my car was done quickly. I will be returning to Tempe Dodge for my service needs.
Andres, in particular, is always super helpful, very professional and very knowledgeable.
Craig is an excellent service advisor. His knowledge of Jeep’s makes my service needs seamless. Always on time, always reliable. A pleasure to work with!
The service center made our experience a pleasant one. From dropping off our car to picking it up. Thank you KIA. I would highly recommend this service center to my friends and co workers. Our tech was informative and knowledgeable as well as friendly and professional.
Paula was courteous and helpful and we enjoyed our experience.
Marty made everything easy , asked if I had any additional concerns and assured me everything was fixed with my car . Couldn’t be happier . Service department was fast and responsive
Service was quick and friendly. Dealt with David before. Advised of future work that needs to be done. I’ll come back again. Need donuts again
Quick friendly excellent service. Explained recommendations the made. Answered all my questions. Definitely be back for future service and will recommend to others who have Kias.
Always appreciate going to this dealership. I always feel that the appropriate work is being done utilizing the appropriate parts. I feel good keeping my Dodge in like newCondition
Continues to be great service for my Dodge Challenger. Will continue to come here.
I would like to take this opportunity to share my last experience with Robert and his Team. Thank you, Robert, for going above and beyond to address my situation (not typical) and take ownership. I will not forget the outstanding service you and your team provided me with and even after my warranty period ends on my 2019 Ram 1500, I will continue to bring my vehicle to your and your Team for service. You guys are THAT GOOD and I want everyone to know it! Again, thank yo so much! You've earned a customer for life! Chris
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